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Last Updated: 12/12/2023

Free Shipping & Hub Fulfillment

Thank you for shopping with The Hue Map! We are pleased to offer free shipping on all orders as a token of our appreciation for your support.

Order Processing Time:

  • Please allow 2-3 business days for order processing. Once your order is processed, it will be shipped from the closest fulfillment hub based on your shipping address.

Shipping Destinations:

  • We currently ship to addresses within UK, EU, United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore and the United States. If your location is not included, please contact us for alternative arrangements.

Shipping Hubs:

  • To ensure timely delivery, we operate multiple fulfillment hubs strategically located to serve our customers efficiently.
  • Your order will be dispatched from the hub closest to your shipping address, optimizing delivery times and reducing environmental impact.

Estimated Delivery Times:

  • Estimated delivery times vary based on your location and the shipping hub.
  • Standard shipping within the UK typically takes 2 business days.
  • International orders may take longer, with an estimated delivery time of 5 to 7 business days.

Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.
  • You can track your order's progress through the designated courier's online portal.

Customs and Import Taxes:

  • We are not responsible for delays or additional charges caused by customs processes.

Lost or Delayed Shipments:

  • In the rare event that your shipment is lost or significantly delayed, please contact our customer service team, and we will work diligently to resolve the issue.

Address Accuracy:

  • Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout to ensure successful delivery. Customers are responsible for any delay or problem during shipping due to an error in the address.

Returns Due to Incorrect Address:

  • If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply to reship the order.

Contact Information:

  • For any questions or concerns regarding shipping, please contact our customer service team.

Changes to Shipping Policy:

  • We reserve the right to update our Shipping Policy as needed. Any changes will be communicated through our website.

Thank you for choosing The Hue Map. We appreciate your visit and hope you enjoy our unique, art-inspired products!